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Knowledge Base

Billing and Account Management

Billing and Account Management

Learn how to manage your subscription and update your billing here.

Billing

How Do I Change My Credit Card or Update My Payment?

Why Was My Payment Declined?

How Do I Create an Invoice?

How Do I Pause My Account?

Why Is There a Duplicate Charge on My Account?

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Your Account

How Do I Change My Email Address?

How Do I Change My Password?

I Forgot My Password, What Do I Do?

Why Does My Diib Pro Account Show Up as Free?

I'm a Pro Member. Why Am I Still Getting Free Member Emails?

Can I Meet with a Rep as a Free Member?

How Do I Completely Delete My Account?

How Do I Cancel My Subscription?

How Do I Unsubscribe from Your Emails?

Can I Change Information on My Featured Member Profile?

Does diib Sell My Data?

Is It Safe to Sync My Services Like Google Analytics, Google Business Profile, and Facebook with Diib?

Is Diib GDPR Compliant?

Why Does My Dashboard Say Free If I’m a Pro Member?

diib Pro Pricing Options

Can I Downgrade My Account?

My Dashboard Says I Have Multiple Accounts. What Do I Do?

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