Syncing your Facebook is an important part of getting the most out of Diib. Here's what to do if you run into syncing issues.
If you’re having trouble syncing your Facebook business profile with Diib, don’t worry! It’s usually a quick fix and might just require adjusting your permissions or settings. Here’s how to get everything working:
1. Check Your Facebook Permissions
- Make sure the business profile you want to sync has the right permissions enabled.
- Double-check that your personal Facebook profile is listed as an Owner or Admin of the business profile.
2. Update Your Business Integrations
- Log in to your personal Facebook account.
- Go to Settings > Business Integrations.
- Look for the Diib app in the list of integrations.
- Click Edit and ensure the Facebook pages you want to sync are checked.
3. Sync Through Data Channels in Diib
Once your Facebook settings are updated:
- Log in to your Diib dashboard.
- Navigate to the Data Channels section.
- Select Facebook Insights and use the drop-down menu to sync the correct page.
Need More Help?
If you’re still running into issues:
- Confirm that your Facebook page is fully set up and published.
- Clear your browser cache and try again.
- Reach out to us—we’re happy to help you get everything synced and working smoothly!
With these steps, you’ll have your Facebook business profile connected to Diib in no time.