Does diib Offer Live Support?

Looking for Live Support?

If you typed things like “agent,” “live agent,” “live support,” or “real person” into the chatbot, you may be looking to speak with someone directly.

While we don’t currently offer live support agents, we’ve created several ways for you to get answers and ask questions.

Start with the Knowledge Base

Our Knowledge Base is the fastest way to find answers.

We have over 120 articles covering common questions about your dashboard, SEO, website performance, and more. To search, simply type a keyword or question into the Search for Answers bar at the top of this page.

Most users are able to find what they need in just a few seconds.

Join a Live Session

We also offer live sessions where you can learn more about diib and ask questions.

Free Members
Free members can join a live diib dashboard demo, where we walk through the platform and answer questions during a live Q&A.

diib Pro Members
Pro members have access to diibLive sessions. These small-group sessions focus on different parts of the dashboard and topics like SEO, AI visibility, and website growth.

While these sessions aren’t live support, you’re welcome to ask questions during the session.

Pro members can also attend our Office Hours, where you can ask almost anything about your dashboard, website performance, or growth strategy.

Still Need Help?

If you can’t find the answer you’re looking for, you can leave us a message through the chatbot and we’ll create a support ticket for you.

Here’s how it works:

1. Return to the chatbot and describe your issue or question.

2. Submit your message and a support ticket will be created for our team.

Our support team will review your request and respond as soon as possible. Please note that responses may take a couple of business days.

Where to Check for Responses

When your ticket is resolved, you’ll find our reply in your dashboard chat messages.

Be sure to check the chat area in your dashboard periodically for updates.

We appreciate your patience and are always working to make it easier to get the answers you need.