Assistance Without Live Support in the Diib Dashboard
We understand that you may be looking for live support by typing phrases like "agent," "live agent," "live support," or "real person" into our chatbot. While we currently do not offer live support, we’ve designed resources to help you find answers quickly and easily.
Find What You Need in Our Knowledge Base
Our extensive Knowledge Base covers a wide range of topics, so you can likely find the answers you need right here. To get started, simply type a keyword or question into the Search for Answers bar located at the top of this page. This tool is your gateway to detailed guides, troubleshooting steps, and helpful tips.
Still Can't Find the Answer?
If you’ve searched but haven’t found the information you’re looking for, don’t worry! You can leave us a note through the chatbot, which will create a support ticket for our team to review. Here’s how it works:
- Return to the chatbot and describe your issue or question.
- Submit your note, and the chatbot will generate a support ticket.
Our support team will respond to your inquiry as soon as possible. Please note that it may take a couple of business days before we are able to reply.
Where to Check for Responses
When your ticket is resolved, you’ll find our reply in your dashboard chat messages. Be sure to check back in the chat area periodically for updates.
We appreciate your patience and are committed to helping you in the most efficient way possible!