---
title: My Dashboard Says I Have Multiple Accounts. What Do I Do?
description: If you have more than one diib account for the same site, here's how to request that we delete the extra account to avoid confusion and duplicates.
---

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# My Dashboard Says I Have Multiple Accounts. What Do I Do?

## If you're getting a message that you have duplicate accounts, here's what to do.

If you’re seeing a message about having multiple accounts, it means you have more than one diib account linked to the same website, usually under different email addresses.

This can happen for both free and Pro members. For example, you might have:

- A Pro Membership account with all your paid features
- A Free account for the same site under a different email

When this happens, it’s easy to log into the wrong account by accident. That can stop you from seeing your Pro benefits (if you have them) and might also mean you get duplicate emails.

**Here’s how to fix it:**  
We’ll need to delete the extra account for you. Please:

1. Email us at support@diib.com
2. Use this subject line: Request to Delete Duplicate Account
3. Include in your message:
   
     - The email address of the account you want to keep
     - The email address of the account you want deleted

Once we’ve removed the extra account, you’ll have just one login for your site.

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